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Jermaine Internet Marketing Success Story
Part 1

Read Jermaine Internet Marketing Success Story. Internet marketing guru Corey Rudl interviews Jermaine Griggs - a college student who earned $200,000 from his HearandPlay.com web site last year. Let's dive in and see exactly how Jermaine's doing it!

Case study of a booming online cash-machine that earned $200,000 last year -- with a single product!

For over a year and a half, my marketing team and I have published a private web site (www.SecretsToTheirSuccess.com) every month that profiles two successful entrepreneurs who are making $30,000 to $2 million per year with their Internet businesses.

Each interview tells a real-life story of hard work and dedication, but every once in a while one really strikes a chord... and I'm reminded of my own early start in the world of online marketing.

When I interviewed 19-year-old Jermaine Griggs -- a college student who earned $200,000 from his HearandPlay.com web site last year -- I knew I simply had to share at least some of his story with my "Marketing Tips" subscribers for a couple of reasons...

First, Jermaine's story is a lot like my own. He didn't start with any kind of special knowledge or a whole lot of money. In fact, he grew up in a rough neighborhood where his life could have easily gone wrong.

And second, Jermaine is successfully using a ton of the strategies I teach to my subscribers. So by sharing his interview with you, I'll be showing you a real-life example of the success it's possible to achieve with a few of the simple techniques I recommend.

As you read this very special interview, keep in mind that the success Jermaine has already achieved is just the beginnning... since he keeps testing and refining his marketing strategies every day!

So let's dive in and see exactly how Jermaine's doing it!

QUESTION: Jermaine, to start with, would you mind giving our readers some background on what your site is all about?

Jermaine:
HearandPlay.com specializes in teaching students how to play the piano by ear.

The site features over 60 free piano lessons and six newsletters ranging from beginner lessons to advanced music theory. So there is a wide variety of topics musicians can explore.


QUESTION: Can you tell us about how you first got started on the Internet? What was your first web site, and how did you grow from there?

Jermaine:
I started my first web site when I was about 15 years old. Basically, I had become an affiliate of over 1,000 online merchants and had my own virtual shopping mall. It took weeks to create -- but it only made money from ONE web site that was willing to pay me $.50 per click!

To my surprise, at the age of 15, I received my first check for $800 (all based on click-throughs from my site to theirs). This was a quarterly check, however, so I definitely couldn't get rich making $266.66 a month.

After that experience, I was thirsty for another venture. I had taught myself how to play the piano by ear at the age of nine and had been asked to teach several children in the community. I developed workbooks for all of my students, composed of several exercises and worksheets.

Then one day a parent said to me, "You should sell these workbooks to other piano students." That thought had never really crossed my mind. So I took what I had and I made some flyers and posted them in laundromats, grocery stores, thrift shops, etc. No one called.

Then I thought: "What about creating a web site marketing these piano workbooks?" And to make a very long story short, that was how HearandPlay.com started.


QUESTION: How did this site do when you first launched it?

Jermaine:
Well, I sold my first set of five music workbooks in November of 2000. Boy, was I overjoyed. Since then, I have combined the five-book series into a 300-page book (released in March 2002), which has been a great success with revenues of over $200,000 so far!

I've also created a software program aimed at helping students train their ears. Basically, while students are studying my 300-page course, this program will test them on the various sounds of different scales and chords. I offer this program as a bonus item to encourage customer orders.


QUESTION: Can you give us some background on yourself? What was your experience before you first got started online?

Jermaine:
Fortunately, I wasn't born with a silver spoon in my mouth. I say fortunately because perhaps if I was, I wouldn't have had a reason to work so hard for my success. My mom raised my sister and me all by herself for most of our childhood. We grew up in the inner city and I could have easily hung out with the wrong crowd, but my mom raised us in the church.

When I was 15, I went to live with my grandmother because she needed someone around to help. That's when my first web site was conceived. My grandmother would beg me to go to bed at nighst, but I would hear this imaginary voice telling me to stay awake and work.

I was always studying how to make money, how to market, what customers wanted, what customers needed, what to do, and what not to do.

So I am proof that it is possible to start a company with very little money and the right "know-how." It all started from my small office in the corner of the living room of my grandma's one-bedroom apartment.

QUESTION: And how big is your site today?

Jermaine:
Annual revenues last year were about $200,000. This year, we project sales to be in the $350,000 to $400,000 range, with 2004 forecast to hit $500,000.


QUESTION: How long did it take for HearandPlay.com to start making a profit?

Jermaine:
I made just $60 my first month. It wasn't until March of 2002 that I started making over $5,000 a month. That soon doubled, then quadrupled.


QUESTION: Did you design the site yourself?

Jermaine:
I've never outsourced any of my design, advertising, or other functions of my business. Everything that you see on the site, I had to learn how to do. That's why I stayed up so late at night, read so many books, and invested in products that would teach me how to do what I needed to do.


QUESTION: How much traffic are you seeing to your site? And where is your traffic predominantly coming from?

Jermaine:
We get about 30,000 to 40,000 visitors a month, and roughly 15,000 of them are new to the site. From that, I pull in about 3,000 to 3,500 new subscribers to my general newsletter each month. We currently have a growing list of about 23,000 pianists who I've managed to build a lot of credibility with.

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The bulk of our traffic comes from search engines and pay-per- click placements.


QUESTION: What are you doing to collect the opt-in e-mail addresses of potential customers?

Jermaine:
I've included a pull-down menu on my homepage that lists all 60 lessons (as though you could actually click on one and go to that lesson). But right next to the pull-down menu are fields that ask for your first name and e-mail address. This form adds subscribers to my general mailing list.

But that's just the beginning...

After they choose a lesson on the homepage, I take them to the second part of the sign-up process, where they can subscribe to one of my six specialized newsletters. (According to my stats, about 70% will do this.) This second page collects more detailed information.

After completing this form (which takes about a minute), they get access to the members' section. That's how I collect so many names. Out of 15,000 new visitors a month, you have to admit that 3,000 sign-ups is pretty good!


QUESTION: No kidding! That's a 20% conversion rate! What strategies have you used to get your sign-up rate so high?

Jermaine:
In the beginning, I was averaging about 10 to 15 subscribers a day. I needed a way to increase this number, so I did some research on how other sites increase their newsletter lists quickly.

I soon found out that all the sites I believed were making real money at the time had one thing in common: They all had pop-ups. Not just basic pop-ups, but more sophisticated ones. Some popped under where you couldn't see them until you left the site. Some could pop up 10, 30, or 120 seconds after you left the site.

So I thought, why not put some pop-ups on my site? Why risk the chance of someone not seeing my newsletter sign-up form when I can put it right in front of their face?

No matter what anyone says about pop-ups, they have increased my subscriber rate by 10 times! I now get about 100 new members every day!


QUESTION: How often do you make a point of following up with your leads and previous customers?

Jermaine:
Well, I actually have a number of systems in place. I mail out my regular newsletter once a month, but the specialized newsletters are all a bit different.

For the beginner's newsletter, for instance, I send new subscribers a welcome letter and inform them that I will be sending them a free 10-day beginner's course by e-mail. If they don't want this free e-mail course, they are instructed to unsubscribe (but of course, no one does).

So I get an opportunity to send them 10 consecutive e-mails for 10 days. You know how many end up ordering my 300-page course? About 60%!

I have a 1% to 1.5% unsubscribe rate for my general newsletter, but the unsubscribe rates for my specialized letters are less than 1%.

Beyond the monthly and specialized newsletters, each opt-in is automatically put in a rotation to receive a message every 60 days saying: "How is your piano playing coming along, Bob...?"

This works out well because customers feel that we really want to help them (which we do!). We even send out a message one year from the date they first joined, saying: "It's been a year since your first piano lessons with us, Marge..."

Not only does each message contain a plug for my course, but each one also helps establish credibility when they see how much they can learn.

Follow up is so important for me! I wouldn't be able to survive without it.


QUESTION: So what would you say are the top marketing strategies that you use on a regular basis?

Jermaine:

  1. Search engine sponsorship -- I make sure to stay in the top three search results on Overture pertaining to "piano lessons," "learn piano," "learn piano by ear," or any combination like that. I have about 250 to 300 search terms I use. I also use Google AdWords from time to time.
  1. My rule is that if a search engine doesn't produce $2 profit for every $1 spent, I won't do it. So if I invest $1, I would expect to make $3, of which $2 would be profit. The formula really works and ultimately search engine sponsorship becomes a numbers game.

  2. Affiliate program -- I have about 350+ affiliates. Some draw thousands of visitors a month, which turns into thousands of dollars in sales a year.

  3. Advertising on highly related sites -- I look for sites with massive amounts of my target audience. If you find a site that attracts exactly who you are looking for, you've probably got a gold mine waiting to be tapped.
    I've also noticed that banners at the top of a site's home-page get click-through rates as high as 4%, while bottom banners only get a 1% click-through rate.

  4. Partnerships and joint ventures -- From one e-mail and phone conversation, I closed a deal that makes HearandPlay.com the sole provider of material for a traveling gospel music workshop (which reaches 500 students a year and means 500 more courses sold that wouldn't have been sold otherwise). Joint ventures work!

*****************************************

NOTE FROM COREY:

You probably don't know this, but my original interview with Jermaine was over 20+ pages -- far too long to include here in full -- so I've just chosen some of the juicier tidbits to share with all of my subscribers.

The full interview included tons more tips and strategies that I just couldn't fit into this newsletter, including:

  1. The exact tools Jermaine's using to automate everything from order processing to toll-free calls
  2. The exact pop-up Jermaine uses to convert 20% of his visitors to subscribers
  3. The one strategy Jermaine uses to get 3,000 free ads for his web site every day!

Jermaine was really generous about sharing EXACTLY what he's doing to make his business work, so I would highly recommend taking the time to check out the full interview. Just click here!


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